Times of drastic change can be tough times to maintain profitability. With established markets and processes, skillful managers can find plenty of opportunity to develop new efficiencies and trim costs. When services, technologies and markets are in flux, it becomes much harder to estimate costs, prioritize investment and make smart personnel decisions. Yet the same changes also bring new opportunities to replace high-cost technologies with lower-cost ones and re-engineer operations in major ways. How can teleport operators deploy technology and improve operational practices to open new routes to higher margins in a fast-changing market?